- Check if the motor is awake by tapping the button on the motor once to see if it moves. Holding the button for 1x jog will toggle the motor between sleep/wake.
- Once the motor is awake, hold the button for 2x jogs, then try to discover the motor in the Tahoma app.
- Rapidly press the button on the motor 10x times. If the motor jogs then it swapped from Bluetooth to Zigbee and entered discovery mode. Now, try to discover the motor in the Tahoma app again.
- SET & GO
- As an installer, Zigbee devices only
- Application settings
- Motor maintenance
- Scan QR code, or no QR found
- No refrences
- tap ok on the screen, and while the bluetooth logo if flashing, rapidly tap the button on the motor head 5 times.
- Wait 2-3sec and repeat the 5 button press.
- Click retry on the screen when needed
- After clicking retry about 4-5 times, force close the app and go back to this step.
- if the motor appears, continue, if not repeat this step untill it does.
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- External batteries will bypass the board in the motor, so no battery related features will work properly. Features include: jogging when plugged in, charging indicator LED on motor, and battery status in the app.
- Is motor awake
- Tap button, does it move
- Yes, move to step 2. No, see below
- Plug in charger or hold buttom on motor for 1x jog
- Hold button for 2x jogs
- Try discovering motor in the app
- If it discovers, you're done. If not, go to step 4
- Rapidly push button on motor 10x times
- hold button for 2x jogs
- Try discovering motor in the app
- If it discovers, you're done. If not, go to step 7
- Force close app, retry discovery.
- hold button for 2x jogs
- Try discovering motor in the app
- If it discovers, you're done. If not, open "Somfy Set & Go" and go to step 10
- Select "As an installer" and, "Zigbee devices only"
- Select application settings
- Select motor maintenance
- Scan QR code, no QR code, go to step 14
- If it discovers, go to step 20
- Select no refrences
- Select ok, rapidly push button on motor 5x times
- Wait 2-3sec, repeat 5x button press
- Select retry on the screen when needed
- After selecting retry 4-5 times, force close the app and go back to step 10
- Once you have the motor procede
- Tube Sizes
- 275
- 375
- Control Options
- Zigbee
- RTS
- 485, but only with the LV power option.
- Power Options
- Battery, may be internal or external depending on shade size.
- Low Voltage, only with 485 control option.
- Tube Sizes
- 475
- Zen
- Control Options
- RTS
- 485
- Power Options
- AC, has a star head, no button, and requires 2/10/2 to reset the motor.
- Low Voltage
30 Series
50 Series
- Blinking blue light on the power supply.
- There is a short in the wiring, check each connection individually to verify where the problem is located.
- Solid green ACT light means there is a short in the wiring.
- 12v trigger cares about the polarity of the power.